Title / Titel:

The Information Service Evaluation (ISE) model

Author / Autor:

Laura Schumann, & Wolfgang G. Stock

Source / Quelle:

Webology, 2014, 11(1), Art. 115

Language / Sprache:

English / Englisch

 

Abstract:
Information services are an inherent part of our everyday life. Especially since ubiquitous cities are being developed all over the world their number is increasing even faster. They aim at facilitating the production of information and the access to the needed information and are supposed to make life easier. Until today many different evaluation models (among others, TAM, TAM 2, TAM 3, UTAUT and MATH) have been developed to measure the quality and acceptance of these services. Still, they only consider subareas of the whole concept that represents an information service. As a holistic and comprehensive approach, the ISE Model studies five dimensions that influence adoption, use, impact and diffusion of the information service: information service quality, information user, information acceptance, information environment and time. All these aspects have a great impact on the final grading and of the success (or failure) of the service. Our model combines approaches, which study subjective impressions of users (e.g., the perceived service quality), and user-independent, more objective approaches (e.g., the degree of gamification of a system). Furthermore, we adopt results of network economics, especially the "Success breeds success"-principle.

PDF

 

Wolfgang G. Stock
Institut für Sprache und Information 
Abt. Informationswissenschaft 
Heinrich-Heine-Universität Düsseldorf
Universitätsstr. 1
D - 40225 Düsseldorf
Fax: (+49) 211-81-12917
E-Mail:  stock@phil-fak.uni-duesseldorf.de

Laura Schumann
Institut für Sprache und Information 
Abt. Informationswissenschaft 
Heinrich-Heine-Universität Düsseldorf
Universitätsstr. 1 
D - 40225 Düsseldorf
E-Mail: Laura.Schumann@hhu.de

Verantwortlich für den Inhalt: E-Mail sendenRedaktionsteam Institut für Sprache und Information